E6420 corner popping out

Dell is refusing me to ship it back for money.



I need to know how to solve this. They offered to ship a replacement plate, but I'm skeptical to that. Where does the problem lie?



And some report they can fix it by connecting it in a certain manner (front part first). Does this work for everyone of you? I don't have the possibility of testing it right now.

Reply 1 : E6420 corner popping out

Take a picture?



Unfortunately there is no service manual at this point.

Reply 2 : E6420 corner popping out

Quote:

Originally Posted by Tsunade_Hime Take a picture? Unfortunately there is no service manual at this point.

...from the owners thread...

Quote:

Originally Posted by Dreamliner330 I also thought you guys might like some pics of the e6420's 'fantastic' build quality: The Gap after moving the computer or any type of interaction: With a bit of pressure and a loud snap sound:

Why can't you simply return the e6420 for refund? Thats what I chose to do after my replacement e6420 had the same problem. No amount of tedious placement will fix the problem. If the hook on the cover pops off the groove on the laptop body, there is no amount of 'special connecting' that will solve the issue.



The funny thing is, with the 7 screws holding the back panel on, 2 in the front would have eliminated this problem.

Reply 3 : E6420 corner popping out

It is not possible returning it for a refund in my country. I'm trying everything in my power to get rid of it because I'm not happy with the computer. However they have to fix the problem before I can auction it away or whatever.



So I have to send it in to get this problem fixed? That would take many weeks.

Reply 4 : E6420 corner popping out

This individual got a better replacement than what he originally had. Contact the OP for details. Here's the thread that the OP started:



I bought my xps 1640 from USA and got it replaced in EGYPT with L502X.........

Reply 5 : E6420 corner popping out

If I Had to keep my 6420, I'd find a way to use two more screws on the bottom panel.



This is exactly what I would do...I was contemplating it before returning it:



1.) Get the replacement bottom panel from Dell.

2.) See if it fixes the problem (probably not), then continue...

3.) Remove the cover and inspect the laptop frame.

4.) Note the space near speaker on the optical drive side where another screw could be mounted. (Pic below)

5.) Drill hole in the replacement bottom panel.

6.) Drill a small hole and thread it at space near the speaker on the chassis.

7.) Put cover back with new screw in the new location in the front.







I know it sucks to do, but this modification would completely resolve the chassis separation issue. If you do it properly, if the laptop needed service, you could simply swap the bottom panel and the technician would never notice.



Some double stick foam tape would probably work, too....but its not a fix, more of a band-aid.

Reply 6 : E6420 corner popping out

Quote:

Originally Posted by msl88 It is not possible returning it for a refund in my country. I'm trying everything in my power to get rid of it because I'm not happy with the computer. However they have to fix the problem before I can auction it away or whatever. So I have to send it in to get this problem fixed? That would take many weeks.

Why can't you return it? Dell should have a 21 day return policy. Where do you live?



You could RMA it to Dell and then resell it once you get it back...it should be covered by Dell.

Reply 7 : E6420 corner popping out

Quote:

Originally Posted by Dreamliner330 If I Had to keep my 6420, I'd find a way to use two more screws on the bottom panel. *impressive DIYing* Some double stick foam tape would probably work, too....but its not a fix, more of a band-aid.

While awesome..that's TOTALLY unacceptable. He shouldn't have to resort to fixing it himself.



OP, do NOT let Dell strong arm you, you paid probably over 1k for this computer and expected a higher level of fit and finish then that don't let them not try to work with you if you don't want to try the replacement plate.



The replacement plate might have improved hooks to keep it attached to the chassis more firmly, so ...it might be worth a shot.

Reply 8 : E6420 corner popping out

I say try again with a different rep, i'm not convinced that you aren't allowed to return the unit if you're not satisfied and within the cooling off period.



My friend called Dell and is currently having his second E6420 shipped at this moment due to the popping off issue. I can't see why they would treat you any differently regardless of where you are based.

Reply 9 : E6420 corner popping out

I was on the phone over an hour with them and they threw me around all the departments. There is not a doubt they will have to fix the issue.



I live in Norway, and when ordering as a business there is no return for money (at least when there is no damage). However I found this now in the contract:

"Non-consumers can only reject products with significant

discrepancies in relation to the agreed by written notice to Dell within 7 days after shipping, otherwise regarded customer to have accepted the Product."



What do you think of this? Sounds to me like they should have let me return it without questions.